FLEXBOOL warrants that your product will be free from defects in materials or workmanship. Under this warranty, FLEXBOOL's full and exclusive obligation shall be to replace or repair any product that during the warranty period is found to be defective in design, materials, or workmanship. 
No warranty coverage will be provided for products that have been altered, used for a purpose other than that for which they were designed or installed contrary to FLEXBOOL’s instructions.
FLEXBOOL shall not be obligated to pay for any labor or costs associated with the removal or reinstallation of the product.

If you are not satisfied with the product, you can return it within 30 days of purchase. Please send us the completed RMA form before shipping the package. The product should be returned in the same condition in which it was received. It should include all items that were in the original package, and the warranty sticker on the device body must be in place. If the device is damaged or it has visible defects, it still can be returned, but an additional charges may apply depending on its condition. 
In case of return, you must pay the shipping expences. You can choose your preferable shipping service, or we can arrange a DHL pickup from your address.

In case you need a product customization, please use the Customization Request form to contact us with details. We provide many customization options such as developing and uploading custom firmware to match your existing sensors and control features required for your system. Our Support will contact you with additional questions, and more project details. 
By ordering project development, you are the owner of all project files. If you need a later upgrade, or extension of the project, you can always contact, or you can use the provided project files to engage an external developer.